Important Information and Terms & Conditions
  1. National Physical Laboratory (NPL), New Delhi is the National Metrology Institute (NMI) of India.  It has the responsibility to maintain the National Standards of Measurements as per Government of India Gazette No.589 “The Standards of Weights and Measures Rules, (1988)” [GSR 1076(E) dated 16.11.1988] in exercise of the powers conferred by section 83 of the Standards of Weights and Measures Act 1976..
  2. India is a member of the “Metre Convention” and of the Asia-Pacific Metrology Programme (APMP). India is also a signatory of International Bureau of Weights & Measures (BIPM) and Mutual Recognition Arrangement (CIPM-MRA).
  3. NPL maintains traceability of measurement through Bilateral/International key comparisons.
  4. NPL is maintaining the Quality System as per ISO/IEC 17025:2005.
  5. Standardized and validated methods are employed for calibration. If customers desire any particular method, the same may be communicated. However, the calibration/test charges could be different in such cases.
  6. All correspondence regarding calibration and testing should be addressed to the Head, Centre for Calibration and Testing (CFCT), quoting CFCT reference number/case number, if any.
  7. The instruments/samples should be sent to Head, CFCT either through person or courier. In case of courier, put a label on the parcel “TO CFCT FOR CALIBRATION”. The courier will only be accepted if the payment of charges is received in advance or along with the courier. The courier should accompany reference of the payment details. NPL will not bear any responsibility for the condition and quantity of the contents of the parcel
  8. The customers will have to make their own arrangements for collection of instruments/samples within three months after completion of the job, by authorizing a courier or a person. The authorized person/courier should come to collect the instrument/certificate with proper authority letter and identification card. However, CFCT does not have facilities for packing of your instruments/samples. If the instruments/samples are not collected within specified period, NPL will be free to dispose them off in any manner, it deems fit.
  9. Please collect Certificate/Report within two weeks of completion of job, if opted for collection by hand. After that the Certificate/Report will be dispatched through Post.
  10. While sending enquiry for calibration/testing charges, the customers are requested to provide precise and complete requirements of calibration/testing.
  11. Calibration/test charges are payable in advance either by Demand Draft drawn in favour of “Director, National Physical Laboratory”, payable at New Delhi or through E-Transfer. The details for E-transfer can be had from Head CFCT.
  12. Customers from abroad are requested to contact CFCT for the calibration charges applicable to them.
  13. Service Tax as applicable is chargeable in addition to the calibration/testing/other (if any) charges.
  14. Please DO NOT DEDUCT TAX AT SOURCE (TSD) AS CSIR-NPL, New Delhi is exempted under section 35(I)(ii) of the Income Tax Act 1961 (Notification No.53/2011 is available on our website)
  15. In some calibration/test areas there is a long lead-time. Customers are suggested to book a time slot by making 100% advance payment.
  16. In the absence of formal request for revision of time-slot, there will be 15% deduction of the charges if the instruments/samples are not submitted on or before the starting date of the time-slot.
  17. For faster service, NPL may offer “Express Service Scheme” wherein the charges are double of the normal.
  18. At any stage, if it is found that the calibration/testing cannot be done due to defective instrument/sample or due to the reasons attributable to the customer, only 85% of the calibration charges will be refunded.
  19. CSIR PAN No. - AAATC2716R, TAN No. -DELN06671A, NPLGSTINNo.: 07AAATC2716R2ZG and Syndicate Bank, NPL(Pusa Campus) Branch, New Delhi -110012 A/c No. 91002010030018.Type of Account-Saving, MICRCODE NO 110025087, IFSC CODE : SYNB0009100.
  20. Visiting hours: Monday to Friday; 10 AM – 4 PM (excluding lunch hour), Customer are not entertained on last working day of every month & NPL is closed on all Central Government Gazetted holidays as applicable at New Delhi and also closed for customers on 26th September (CSIR Foundation Day).

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